Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Lead

First 4 Personnel (& Temps) Ltd
Job LocationBarnsley
EducationNot Mentioned
Salary£30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Due to restructure and promotion, a Customer Service Lead is required by an award winning business in the Barnsley area to answer consumer customer enquiries via phone, email and live chat, resolve issues with deliveries in an efficient and timely manner.Issues may include providing updates and information for customer orders, handling returns, addressing complaints and troubleshooting issues. Most sales are overseas, and therefore you will be required after the initial 2 months training to work on a shiftbasis Monday to Friday.Reporting to the Head of Customer Services and working closely with all functions in the business to achieve high levels of service, the Customer Service Lead will be:

  • Providing excellent customer service to high net worth consumer customers via telephone, email and live chats
  • Dealing with high volume tickets quickly and effectively, adhering to response targets
  • Ensure that you are providing timely delivery of products to customers
  • Dealing with inquiries in the correct manner in accordance with all guidelines
  • Handling warranty issues effectively
  • Liaise with the Sales, Purchasing and Warehouse team to secure strong relationship across all functions
  • Working conjointly with the Head of Customer services in order to resolve urgent issues/enquiries from customers or any function in the business.
  • Maintain a positive attitude and calmly respond to customers complaints
What experience does the Customer Service Lead require
  • Previous experience working within a consumer based telephonecustomer service role.
  • Customer focused with excellent communication and negotiation skills
  • Longevity in your CV
  • Personable and attentive with strong interpersonal skills
  • Resilient, able to work under pressure, adaptable and able to quickly think on your feet.
  • Know what good customer service looks like, have a problem solving approach satisfying customers while minimising costs.
Whats on offer for the Customer Service Lead
  • Permanent full time based in Barnsley
  • Salary £30,000 a year
  • As the team grows, opportunity to progress, and build a team.
  • Pension
  • 28 days holiday
  • Health and Life insurance
  • Parking on site
  • Shifts required will be a week (Mon to Fri) of 09:00-17:30 and then a week of 13:00-21:00 to support with North American sales. (1 hour break)
  • Training first 2 months will be 09:00 to 17:30
  • Expectation to visit the offices in Egham, Surrey according to the needs of the business
F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport;IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.We are acting as a Recruitment Agency & are GDPR compliant.

Keyskills :
supply chaincustomer servicelogisticscomplaintsprocurementorderissuesCustomer service team leadercustomer successcustomer service lead

APPLY NOW

Customer Service Lead Related Jobs

© 2019 Naukrijobs All Rights Reserved