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Customer Resolutions Advisor

Huntress
Job LocationBarnsley
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Are you looking for a new challenge Are you available to start work immediately If so, then this could be the role for you!We have an excellent opportunity for a customer service professional to join the team at a distribution depot in Barnsley S74 . This is a temporary, ongoing position and the role will be varied, but the main responsibilities will include:

  • Tacking and investigating customers queries.
  • Using the CRM system to track customer queries, prioritising the workload.
  • Managing a queue of queries ranging from clients to end customers.
  • Adhering to company compliance and escalating any discrepancies to the compliance managers.
  • Coordinating investigations into queries and complaints to reach a resolution.
  • Managing data using Microsoft Excel
We are ideally looking for candidates with administration experience, as well as experience of
  • Using Microsoft Excel to a basic level
  • end to end case management in a Customer Service setting.
You must also be able to write and speak in fluent EnglishIn return our client offers:
  • An hourly rate of £10.42ph
  • Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
  • Working on site in a safe working environment
  • Free onsite parking
If you are looking for a customer service role with an established organisation, can commit to a temporary, ongoing contract and can start immediately then we would love to hear from you!Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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