Benefits, Taxation & Income Officer

Job Description

We are looking for an experienced Benefits, Taxation and Income officer to assist in providing a comprehensive Benefits, Taxation and Income Service, which includes Benefits, Council Tax, Non Domestic Rates, Free School Meals, the recovery of all moniesowed to the council and the provision of a dedicated customer services telephony team.Payrate: £10.41 per hourStart date: ImmediatelyEnd date: 11/03/2022Working hours: MondayFriday, 08.30am17.00pmAddress: HomebasedResponsibilities

• To carry out assessments of free school meals, all types of housing benefit and council tax support including areas of subsidy loss and discretion.
• Assist in providing a comprehensive and effective Non Domestic Rates Service and Council Tax Service dealing with the administration and maintenance of accounts and the award of discounts, exemptions and reliefs to ensure correct billing.
• Assist in providing a comprehensive and effective recovery service dealing with the recovery and enforcement of Council debt including council tax, non-domestic rates and overpaid housing benefit.
• Undertake telephone duties, particularly with regard to the divisions crosscutting telephony team in accordance with the Councils wider customer services principles and standards of professional conduct. This will include providing information and guidancein respect of other service areas of the council.
• Respond to, investigate and resolve complex queries, dealing with complaints and difficult customers ensuring a customer focussed service, keeping them informed of progress and actions.
• Input, check and maintain accurate records using Benefits, Taxation and Income specialist systems, ensuring information is stored appropriately and confidentially.
• Assist in the preparation of data and statistical returns to drive forward effective compliance management.
• Administer Benefits, Taxation and Income documentation and correspondence, assisting in the delivery of performance linked to corporate objectives and development of actions to deal with exceptions, undertaking timely interpretation of financial informationand proactively acting to address the issue ensuring high quality performance information.
• Liaise with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.
• Contribute to the overall efficiency of the service, suggesting improvements to enable continued developments and improved performance.
• Undertake duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests, ensuring strict deadlines are met.
• Maintain awareness of policies and procedures which impact on how the service is delivered.
• Assist management to continuously business re-engineer improvements across all functional areas to drive forward efficiencies by continuously reviewing working practices, making suggestions for improvements to enable continued development.
• Work on a flexible basis to cover financial business support service activities as and when required.

If you are interested, please submit your CV and we will be in contact with you shortly to discuss further.