Customer Service Assistant

Job Location	Barnehurst
Education	Not Mentioned
Salary	£9.00 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary, full-time or part-time

Job Description

Ontrak Recruitment & Training are actively seeking committed and outgoing customer service assistants to support our client across different locations.You must live within 30minutes of Barnehurst station and be able to access the station using public transport or personal transport options. Shifts vary between morning, evening and night shifts.

Provide outstanding customer service to all rail passengers.

Managing difficult situations

Comply with all safety requirements as defined, ensuring your own personal safety and that of others at all times

Being vigilant and visible to all customers and other members of staff

Helping passengers with luggage and buggies (once the parent/carer has taken the child out of the buggy first)

Assisting customers with the usage of lifts

Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied

Complying with station security including the HOT protocol

Report irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer

Provide outstanding customer service: travel information, passenger assistance for purchasing tickets and updating information as and when required

Making announcements on the hand held radio (if required)

Carry out emergency procedures as locally specified on your induction

Adhere to all policies, procedures, rules and regulations set out by the TOC (Train Operating Company)

Ensure you keep up to date with all rules, notices and retail circulars and publications that may affect your working environment or product knowledge

Ensuring the station is always well presented

Working alone

Are you the right candidate for the job

Are you over the age of 18

Do you have previous customer service experience

Good communication and presentation skills.

Do you have the flexibility to work different shift times

You must be available to start immediately as these are temporary positions.

Please NOTE this is a 10 day contract ONLY

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