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IT Service Desk Analyst

Greencore
Job LocationBarlborough
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

  • Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via our support portal
  • Our business is reliant on our IT for Just in Time Manufacturing, its key that this role is able to respond to changing priorities to meet the needs of the business
  • We have an excellent first line fix rate at 70% so you will be fixing the majority of issues that are reported to us, these could range from single password and printer resets, complex issues and setting up and removing access from multiple systems
  • As part of a team of 11 you will provide support for a number of IT systems
  • Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing us with excellent service in line with contractual obligationsand for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users
Why GreencoreYou may not have heard of us, but we’re sure you’ve tried our products. We’re a vibrant, fast-paced leading food manufacturer. Employing 13,000 colleagues across 16 world-class manufacturing sites and 18 distribution depots across the UK. Wesupplyall the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals. What we’re looking for
  • An outgoing positive customer serviced focused individual, with a methodical approach to problem solving
  • You will enjoy working in a fast paced environment be process driven and enjoy working as part of a team
  • Experience of user account administration, Microsoft Office 365, PC build and PC troubleshooting
  • Previous IT Support experience and hungry for a career in IT
If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you’ll get in return
  • Competitive salary and job-related benefits
  • Holidays
  • Pension up to 8% matched
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform
  • Access to a full Wellbeing Centre platform
Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

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