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Customer Service Administrator

Biffa Ltd
Job LocationBarlborough
EducationNot Mentioned
Salary21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Changing The Way People Think About Waste.At Biffa, we love working with waste. Whether were turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Its a view thats sharedby our people around the country, who trust us to provide them with a career thats always rewarding, often challenging, but never dull. And its why were the UKs No. 1 choice for business waste management.Help make a difference as a Customer Service Administrator at Biffa.A quick look at the roleThe Customer Service Administrator role is a great opportunity for someone who wants to kick start their career within a large and growing organisation. We are passionate about providing great customer service whilst also providing a fun and enjoyable workingenvironment.Why its an opportunity not to be wasted.

  • You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
  • Listening to and understanding the needs of the customer
  • Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
  • Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services, dealing with invoice queries.
  • Working in conjunction with colleagues across our depot network to resolve customer queries.
  • Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
  • Completing proactive outbound calls to advise customers on changes to services or relaying other key information.
BenefitsAnd heres why youll love it at Biffa.
  • Salary of £21,500
  • 37.5 hours per week with shift patterns covering the office opening hours of 8am to 5.30pm
  • 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
  • Generous pension
  • Medical and dental scheme
  • Cycle to work scheme
  • Retail, leisure and travel discounts
  • Free parking on site
  • A robust training and development programme which opens the door to a number of great internal progression opportunities
Dedicated to diversity.At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. Its why youll find us championing diversity and equality at every turn.

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