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Trainee Customer Service Executive temp to perm

Focus Resourcing
Job LocationBargoed
EducationNot Mentioned
Salary18,896 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We are looking to recruit for a trainee Customer Account Executive is to be the first point of contact for UK customers, delivering excellent customer service to support the retention of existing accounts and development of new accounts.The role is to start immediately and is based in Rhymney past Bargoed.Main Duties

  • Identify opportunities to gain experience existing accounts through gap analysis of product range
  • Providing support for Field Sales Manager as required
  • Ensuring the highest level of accuracy to ensure orders are correct and customer queries are kept to a minimum, including customer contact details
  • Processing of customer orders
  • Ensuring best practice levels of customer service, including ownership and resolution of customer complaints and issues
  • Providing updates to customers on backorders
  • Processing customer returns and raising credits where appropriate
  • Liaise with and maintain good working relationships with key internal stakeholders such as Demand Planning, Warehouse & Distribution, Finance and Buying
Personal attributes:
  • Team player, can step in and support colleagues when required
  • Professional, courteous, and articulate
  • Experience in a customer facing environment, preferably customer service or telephony sales
  • Competent with Microsoft Office applications (Excel, Word and Outlook)
  • Trade / business-to-business (B2B) experience is desirable but not essential
The company offer a fantastic working environment great training and excellent benefits

Keyskills :
Customer service

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