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House Manager

McCarthy Stone
Job LocationBanstead
EducationNot Mentioned
Salary19,571 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you take pride in delivering excellent customer serviceDo you get satisfaction from a role that involves multi-tasking and finding solutionsDo you enjoy organising and facilitating social eventsMcCarthy Stone are looking for a House Manager to join our team at Priory House, in Banstead, Surrey.Hours: 30 hours per week Monday to Friday.Salary:£19,570.72 per annumBenefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.About the Role of a House ManagerWe are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Managers key role is to enhance our Homeowners quality of life and enable them to maintain their independence. This isa diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to reportcompany updates and address the priorities of our residents.Some of the House Manager duties within this role include:

  • Welcoming new Homeowners and supporting them to settle into their apartments.
  • Providing a professional front of house service and dealing all visitors in a friendly manner.
  • Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
  • Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
  • Being the face of McCarthy Stone for the families and friends of our Homeowners.
  • Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
  • Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
  • Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:
  • Excellent communication skills with a real "can do" attitude.
  • Extensive experience in a professional customer service orientated position.
  • A professional approach with high quality standards.
  • Thrives in a busy a varied role, where every day will be different.
  • Be resilient and can problem solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Previous/current work based first aid qualifications will be an advantage.
Could this role be the perfect job for you Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.McCarthy Stone is officially recognised as a Great Place to Work! We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

Keyskills :
Customer ServiceFacilities ManagementHomeownersProperty ManagementRetirement

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