Customer Care Coordinator

Job Location	Balby
Education	Not Mentioned
Salary	22,000 - 24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

TSR are recruiting for a Customer Care Coordinator, for our client, a highly successful Housebuilder for their offices in Doncaster.As the Customer Service Coordinator you will support the Aftercare team by carrying out the following responsibilities;

Provide excellent customer service and support by answering phones and taking messages.
Dealing with general administration duties, i.e. open and allocate deliveries to plots, making the relevant co-ordinator aware for each delivery, filing of completion information into plot files.
Assist the Customer Services Manager with day-to-day business and customer requirements.
Ensure accuracy of all customer details, ensure their feedback is correctly recorded and up to date on computer systems.
Work to resolve any delivery discrepancies with the relevant supplier / buying team.
Co-ordinate and communicate with Sales and Site teams to ensure paperwork is received in a timely manner.
Accurately log homeowner defects on the Housebuild system for key release and 4 week call items.
Provide 2 weekly updates to all subcontractors and add the relevant updates to the Housebuild system.
Provide administrative support with regards to the complaints process for the Ombudsman.
At all times comply with Company policies, procedures and instructions.

To be successful in your application you must have the following skills and experience;

Demonstrable experience in administration.
Ability to plan, prioritise and organise own workload.
Excellent communication skills, written and oral.

Excellent administrative and IT skills (Excel, Word, Outlook).
Excellent organisational skills.
Ability to learn to use the Customer Relationship Management (CRM) system, Housebuild.
Attention to detail.
Use of outlook diary system;
Ability to work effectively in a team and independently;
Ability to develop good working relationships;
Adaptable/flexible;
Problem Solving;
Keeping calm under pressure.

In return you will be joining a lovely, close-knit team in a thriving and growing company offering your plenty of professional opportunities for the future of your career. Working Monday - Fridat. The salary for the position is up to £24,000 plus plentyof employee benefits and the office has free parking.ApplicationsIf you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possiblefor us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

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