Customer and Democratic Support Adviser Apprentice

Job Description

Customer and Democratic Support Adviser ApprenticeBakewell, Derbyshire£22,366The RoleWe have an exciting opportunity for someone to join our Customer and Democratic Support Team. The team provides business support for operational teams across the Authority, using business systems and ensuring that data is up to date and held in accordance withrelevant legislation. The team also provides a first point of contact for customers across various channels.In this role you will:- Be the first point of contact for all customers enquiries, this could be face-to-face of reception, through telephone, through emails or through letters- Provide admin support for all operational teams ensuring data is held in accordance with policy and relevant legislation- Offer Democratic Services Support, providing administration and support to help decision-makingAbout the Apprenticeship- You will study towards the Business Administration level 3 Apprenticeship standard.- This will take approximately 18 months.- You will attend college every 6 weeks for an activity day, spending time with other apprentices, college transport is available.- You will also receive full training and support in the workplace learning the skills, knowledge and behaviours needed to achieve your apprenticeship.What happens after I have completed my apprenticeshipThis is a career grade post and on completion of the apprenticeship there is an opportunity to become a permanent Customer and Democratic Support Advisor.About YouWe are looking for someone with- Communication skills- IT skills- Customer care skills- Administrative skills- A desire to learn- GCSE or equivalent English (Grade 4/C or above) essential- GCSE or equivalent Maths (Grade 4/C or above) essentialAbout UsThe Peak District National Park was the first of Britain’s 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due its proximity to four major cities of the UK and its38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.How to applyThe apprenticeship is delivered by Buxton and Leek College who are managing the application process for us. Please apply directly by selecting the apply button. You can also email our HR team.BenefitsWe offer a range of staff benefits including flexi-time, a great pension with employer contribution of 19.57%, 26-31 days’ holiday plus Bank Holidays and free parking at most of our offices. Please look at our Total Reward Brochure to see what we offer.Our Values- Care - We care for the Peak District National Park, the people we work with and all those we serve. It’s at the heart of everything we do- Enjoy - We take pride in what we do and feel good about our contribution- Pioneer - We were born of pioneers. We will continue to explore opportunities to inspire future generationsEquality, Diversity and InclusionThe Peak District National Park Authority is committed to equal opportunities. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.We are a Disability Confident employer.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.