Receptionist

Job Description

The RoleThe Receptionist is one of the most important roles in the organisation as they will act as the first point of contact for customers and visitors on site and first impression count. This key role encompasses a wide range of responsibilities: from the initialwelcome of visitors, dealing with incoming phone calls and other general reception duties, as well as assisting with event and meeting organisation and bookings.We are looking for a friendly, and experienced, enthusiastic, dynamic and customer focused individual who will thrive in this busy and growing environment and is motivated by delivering excellent customer service. Excellent customer service skills are essentialas well as being proficient in Microsoft Office. The role requires that the successful candidate has a can-do mentality, willing to help out as necessary, and get satisfaction out of doing a great job, and making a positive impact and impression to all theycome into contact with.This is a Job share role working Monday to Friday on a split shift either mornings or afternoons. working 25 hours each per week. Responsibilities

• Greet and welcome visitors and contractors as soon as they arrive on site, directing them accordingly and notifying the relevant people of their arrival
• Provide both reactive and proactive support services to Campus tenants, Contractors & visitors to site
• Managing the campus switchboard
• Answer, screen and forward enquiries via email and phone
• Assisting with meeting room and event bookings on campus
• Being aware of daily activities on campus
• Directing visitors to the appropriate room/person
• Dealing with queries, providing basic and accurate information
• Ensure reception area is tidy and presentable at all times
• Responsibility for managing the general Company email inbox
• Issuing security badges for new employees and contractors as required
• Other general administrative duties as required.

This list is not exhaustive, and the successful candidate would be expected to undertake reasonable additional duties in support of the site operations as and when required.Person SpecificationEducation and Qualifications

• GCSEs (or equivalent) English and maths, grade C or above

Experience

• Experience and knowledge of working on a busy Reception
• Proficient use of Microsoft office applications - Teams, Excel, Word and Outlook
• Experience of using databases or a Facilities Management System.
• Experience of providing excellent customer service
• Experience of working on an established campus or complex site dealing with multiple customers/contractors desirable
• Experience in document management

Skills and Abilities

• Excellent verbal communication
• Good telephone communication etiquette
• Organised and resourceful
• Customer-focused
• Active listener
• Adept at prioritising, scheduling and multitasking

• Ability to work on own initiative
• Ability to work as part of a team
• Flexible and willing approach to work
• An appreciation and commitment to Health and Safety
• Willingness to provide assistance/support to others

Company Benefits

• Pension Allowance - offers a Group Personal Pension Scheme and currently contributes 10.5% of salary subject to a staff contribution of 3%.
• Holiday Entitlement - 25 days p.a. plus bank Holidays and 3 privilege days for Christmas Shutdown
• Discretional Annual Bonus - Employees may be eligible for a discretional performance related bonus
• Employee Wellbeing Service - The scheme offers confidential support, information, expert advice and specialist counselling service to all BRC employees
• Restaurant Facilities.
• Onsite Accommodation - There are a number of hostels, flats and houses that can be rented. (There is currently a waiting list for all types of accommodation).
• Social - Sports & Social Club and onsite Gym
• Nursery and Holiday Playscheme on site. (Availability of places is dependent on demand).
• There is free car parking on the Campus (please note that the Campus actively pursues a green transport policy).