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| Job Location | Aykley Heads |
| Education | Not Mentioned |
| Salary | £21,100 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Servicedesk Analyst / Helpdesk Analyst / 1st Line Support Analyst - Windows 10, Durham, North-East - to £21,100 plus free parking and amazing benefits.Leading Public Sector body has a great opportunity for a Degree educated Service Desk Analyst / Helpdesk Analyst / 1st Line Support Analyst to support on a busy helpdesk. You will have 12 months experience of working in a Servicedesk environment providing Helpdesk / 1st Line IT support demonstrating a high level of service and with the ability to provide excellent technical trouble shooting skills, to prioritise and manage workload effectively, managing several open Incidents/Problems/Queries/Requests simultaneously, have experience of MS Server/Desktop, Software support, Active Directory and some Telephony experience (desirable). Any exposure to ITIL working practices is also beneficial.As a Servicedesk Analyst / Helpdesk Analyst / 1st Line Support Analyst you will have excellent client service skills, be proactive, have excellent communication skills and a team oriented approach. You will be required to take calls (incidents and service requests) on the IT service desk system, ensuring that all client contact and updates are recorded, investigate, monitor and resolve any incidents/service requests and liaise with internal/external clients and suppliers.This is a great opportunity to join one of the leading Public Sector bodies in Durham that offers superb career progression opportunities, an amazing benefits package that includes 26 days holiday (rising to 31 after 5 year service), flexible working, generous pension scheme and salary from £21,100.This role is commutable from Durham, Hartlepool, Bishop Auckland, Stockton-on-Tees, Sunderland, Washington, Consett, Darlington, Middlesbrough, Newcastle, South Shields