Customer Support Agent

Job Location	Aykley Heads
Education	Not Mentioned
Salary	21,255 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Were Atom...Were not like the rest. Were true innovators, and were redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler.Whats it all aboutOperations is the beating heart of Atom, its where we have the most contact with our fantastic customers and where we can ensure were truly offering the best possible customer service.Our Customer Support team are the first point of contact for all of Atom Customers and are pivotal in Atom ensuring it keeps its mission as being the most Customer Centric bank on the planet. The customer support team is at the centre of the business andas such, our CSAs are essential in capturing the voice of the customer to support the business in implementing change and making our overall proposition stronger and easier for customers.The core aim is to provide an exceptional service delivery experience through call ownership, business focussed solutions and technical expertise that delivers Customer Delight at every contact.Whats the process

If your application is successful, youll be invited to remote interviews which are taking place week commencing 27th March
Start date for this role is 15th May
Training will be on-site for 8 weeks
Working hours are between 8am-8pm

What will your typical day look like Different thats for sure...

To take ownership & accountability for providing our customers with the correct solution to help resolve their query
To ensure world class customer service standards are delivered at all times
Supporting & embracing change with a positive cando approach
To take on board all relevant training of Atom products and services
To pro-actively contribute to the success of the team through knowledge and ideas
To demonstrate and deliver exceptional problem solving and trouble shooting skills
To pro-actively act on feedback from customers to ensure that we continue to improve the customer experience
To perform against key customer efficiency measures to give our customers the best experience.

What do we need from you

Exceptional organisation skills - and the ability to follow through on actions
A proven ability to adapt to a fast paced and continually changing environment
Desire to work with a team and learn from other team members.
Good problem-solving skills
Able to negotiate effectively and handle difficult and confrontational situations
Excellent communication skills both written and oral
Excellent customer service skills
Be fluent with technology i.e., laptop / desktop software and Mobile device

Whats in it for you

£21,255 per annum, with progression opportunities
4 day working week with hybrid working
Annual Share Option - performance related
Incredibly generous company pension scheme (maximum of 13% of Atom input - candidate can put in more)
All About Me fund: £200 per year to spend on personal development
22.5 days holiday & bank hols plus an extra 1/2 day per 2 years service
Private Medical Insurance, Health Cash Plan, Life Insurance & Critical illness cover

Keyskills :
Customer SatisfactionCustomer ServiceCustomer SupportMulti Tasking

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