PA/EA

Job Description

**Temporary assignment**MAIN DUTIES & RESPONSIBILITIES1. Lead by example in delivering and promoting excellent customer service internally and externally.2. Undertake research into day to day service matters in addition to government, public and private sector policy and initiatives and where required produce written documentation of findings and briefings/reports as required.3. To support and deliver a comprehensive senior level administrative/secretarial service to Senior Managers/Elected Members/Governing Body.4. To convene and provide excellent and effective administrative support including the provision of papers, information and arrangements in addition to servicing, attending meetings, minuting and reporting on progress as appropriate and managing outputsand actions in a timely and effective manner.5. To draft correspondence of various natures as required including taking personal responsibility for correspondence on particular matters.6. To exercise judgement when dealing with complex matters whilst identifying possible solutions as appropriate.7. Embrace the culture of continuous improvement and take responsibility to deliver and improve systems, processes and service delivery within the team and in line with Council.8. To effectively plan and review systems and processes and develop appropriate training and supporting documentation as required.9. Act on own initiative to resolve problems, complaints and issues with the ability to delegate work and queries where necessary.10. Prepare written reports, management information and correspondence on behalf of senior management.11. To record and monitor financial information as part of the budget monitoring process including ordering goods and services and be responsible for ensuring that an effective system for the administration of Councillors travel, subsistence and other reimbursementof expenses, as per the Members Allowance Scheme, is in place.12. Analysing data sets to inform making rationale judgements to identify improvements to service delivery13. Be politically sensitive and be able to recognise and deal with a range of sensitive issues that impact on the service area.14. Ensure an effective high level of communication and relationship skills in a timely and appropriate channel operate at all times between and across the team, services and the Council.15. Protect the reputation of the Council through all aspects of work.16. To support the Service and Council in the delivery of key projects as required.17. To support in the supervision of other members of the team.18. Be an ambassador for Council all times.19. Fulfil the requirements of the Council Equal Opportunities Policy.20. Undertake any other duties commensurate with the level of the post Educational Standard/Qualification (You will need to provide a Certificate/Test)· 5 GCSE O Levels or equivalent, including English and Maths.· 2 A Levels/HNC Business Administration or equivalent· RSA 2/OCR 2 or equivalent (minimum 50 words per minute)· Shorthand 100wpmSpecialist skills, knowledge and experience· Experience of Business Support/Personal Assistant work for Senior Managers in Public or Private Sector.· Experience of working in a multi-disciplinary environment.· Experience in effective use of a wide range of IT systems.· Cognisance of issues facing local authorities.· Proven and positive attitude to working in a fast-moving environment, combined with positive attitude to change.· Understanding and aware of local/national government policies/initiatives· Awareness of internal council/health policies and practices· Experience of dealing with correspondence, sometimes contentious in a confidential and sensitive manner.· Proven ability to act on own initiative.· Ability to refer issues to Director/senior manager only when full facts analysed, and potential solutions evaluated.· Takes responsibility for own actions by making timely decisions based on evidence available.· Evaluates a variety of solutions before taking actions to implement them.· Demonstrable evidence of exemplary attitude to the customer interface.· Quickly builds rapport and relates well with different types of customers.· An understanding of the values and culture which contribute to a quality customer experience.If you are interested and can provide references details from last 2 years, please apply today or give us a call on and ask for Gabriela!Shortlisted candidates will be contacted for an interview.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.