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Job Location | Ashford, Kent |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Company DescriptionJob DescriptionBrakes are recruiting for 2 ITSM Problem Analysts to join the IT Service Management team on a full time, permanent basis.We are offering a remote base contract with working hours of Monday – Friday, 8.30am-5.30pm. Flexibility will be required for occasional team meetings and travel expenses will be reimbursed.This role is paying between £28,000 - £32,000 DOE.As the ITSM Problem Analyst, is it your responsibility to support the Problem management activities for all impacted Sysco GB stakeholders by focusing on end-to-end ITIL aligned problem management process.As the ITSM Problem Analyst you are also responsible for the creation of problem records, as a result of major incidents. Ensuring the data is collated as quickly as possible and is factually correct. Working with 3rd party vendors and internal product ownersto ensure RCAs are completed and factually correct within the shortest possible time.This role works across all departments within STGB as part of “One Sysco GB”, functions. This would cover all brands and trading entities, including but not limited to Brakes, Fresh Direct, KFF & Medina. Working with the Problem Manager, the post holderwill focus on managing problems that arise as a result of major incidents and also proactive monitoring of open incident to spot trends.Key Accountabilities and Responsibilities: