Designer / Technical Support Interesting Business

Job Location	Ashford, Kent
Education	Not Mentioned
Salary	£25,000 - £28,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Are you a creative and Tech-savvy individual Do you have a degree in Electrical Engineering and/or experience using CAD If you have a passion for design, technical support, and customer service, this could be the perfect role for you!Youll be joining a growing family business, who are based in the most modern, super high tech offices in Ashford! This company are committed to excellence in every area of their business.Please find all the details below:Job Title: Designer / Technical support personLocation: Ashford, Kent, with free parking and also close to local transport linksSalary: £25,000 - £28,000Hours: Monday-Friday, 9am-5pm, with 1 hour for lunchAnnual leave: 20 days + a day off for your Birthday + 3 Life DaysIn this role, you will play a pivotal part in supporting the sales team, ensuring smooth operations and exceptional service. Your responsibilities will include:

Assisting the sales team by updating price lists, adding quotes to the system, and maintaining sales and technical documentation.
Creating simple CAD layouts for the sales team, helping them and clients visualise potential projects.
Providing technical support to customers, troubleshooting issues, and offering solutions.
Creating and managing help desk tickets to ensure efficient issue tracking and resolution.
Using specialised software to programme the products, with on-the-job training provided.
Potentially contributing to exciting R&D projects, helping to shape new and innovative products.
Responding to customer inquiries promptly and providing accurate information.
Creating technical drawings, such as lighting layouts, to assist installers.

Youll be the perfect match for this company if you have:

An Electrical Engineering Degree or equivalent
A solid understanding of design principles and be comfortable working with CAD software
Excellent communication skills are a must, as you will be interacting with both internal teams and customers
Additionally, previous experience in technical support or a similar role is advantageous.

Next steps:If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Bonnie (CandidateManager) or Nicola (Permanent Consultant).We look forward to your application.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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