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Customer Services Advisor x 12

Job LocationAshbourne
EducationNot Mentioned
Salary9.60 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , part-time

Job Description

Summary In this visitor facing role, youll be part of a large team delivering all aspects of the Childrens Country House experience. Youll be part of the Visitor Experience team, responsible for providing an amazing day out for children and families, and youllhelp support the daily running of the visitor operation.This role includes regular weekend and school holiday working.This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.Internally this role is known as Experiences Assistant. What its like to work here The Childrens Country House at Sudbury will be a brand-new visitor offer for children and families, offering a playful heritage day out.Opening early in 2022, were recruiting a team to help us reimagine, reinvent and reinvigorate our programme, our approachand our relationship with visitors.Over the past few years, Sudburys family audience has grown substantially, and children are vitally important to our future.Weve been working alongside children and their families to design a heritage attraction thatworks for them and makes them feel engaged and empowered.Every member of our team will be focused on the key goal of engaging children with heritage and making our work as playful, accessible and inclusive as possible.We have the highest standards of conservationand care for our collections and buildings and we carry out this purpose with and for the children who visit us.Our offer is unique, deeply authentic and profoundly impactful as is the team that work here. What youll be doing Youll be responsible for making the experience playful and inspiring, putting children first in everything you do. Regularly moving around the property to add fun and enthusiasm to all aspects. Giving great customer service, ensuring everyone gets the mostfrom their day out and encouraging children to engage everywhere. You may be welcoming children and their families on visitor services one day, acting as a school teacher in the Victorian school room the next and facilitating play in the saloon the day after.Youll work alongside staff and volunteers from all departments across the experience.Please also read the full role profile attached. Who were looking for Wed love to hear from you, if you have:

  • A fun and playful nature
  • The ability to work well in a team
  • Experience in delivering great customer service in a face-to-face role
  • Flexibility and attention to detail
  • Good interpersonal and communication skills
The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:
  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out moreabout the benefits we offer to support you.

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