Content Designer

Job Description

IntroductionThomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same,and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you If so, read on!Your Role and ResponsibilitiesWe are looking for talented content designers to help make a meaningful impact on how our clients use our products. You’ll do this by designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity,accuracy, and the user experience. The design team you’ll be joining is part of the worldwide design organization for Sustainability Software – a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assistour customers in making more informed and data-driven decisions about how to manage their business and services.Responsibilities:

• Collaborate on driving a cohesive end-to-end content experience that moves clients through every phase of their product journey and drives their actions.
• Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product & API documentation, multimedia) that is easy to use, easy to understand, and easy to find.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
• Deliver clear, inclusive, accessible, and translated content for a global audience.
• Research and design content based on user scenarios and use cases by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews and conducting user testing/research to validatecontent.
• Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experienceswe can for our clients.
• Share work in progress, along with giving and receiving critiques.
• Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

Required Technical and Professional Expertise

• Writing, curating, and editing content for accuracy, clarity, and usability.
• Modeling and formatting content into viable, feasible, and desirable solutions.
• Proven experience simplifying complex content for users.
• Researching and studying a subject and its context to inform content.
• Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
• Can define and apply consistent voice and tone throughout a content journey.
• Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
• Experience documenting detailed technical content such as APIs and SDKs.
• Foundational understanding of UX design and design research.
• Proven communication skills (written and verbal).
• Portfolio or samples of previous work must be presented.
• An awesome and positive attitude.

Preferred Technical and Professional Expertise

• Experience working in an agile, squad-based, continuous delivery development model.
• Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team based environment.
• Artificial Intelligence and Natural Language Processing (NLP) -- interest and ability to learn how to infuse AI into our content operations.
• Experience with digital adoption platforms such as WalkMe.
• Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.

About Business UnitIBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create realvalue with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizationsdata is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business.IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be thecatalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personalor professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaboratewith colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress,always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMerAbout IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for ourclients and partners around the world.Restlessly reinventing since 1911, we are not only one of the l