Customer Complaints Team Leader

Job Location	Annesley
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job DescriptionA rare opportunity has arisen for a Team Leader to join the UK’s largest Property Services Group, within our established residential lettings team in Annesley: Nottingham.As Team Leader, you will effectively manage a small team of Customer Complaint Administrators, to successfully investigate and respond to customer complaints.We strive to provide a market-leading service, and despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role, so being passionate about your team and our customers is essential.Your day-to-day responsibilities will include: -

Enjoying leading by example in building internal partnerships and delivering a first-class service, inspiring your team to keep customers at the heart of their day.
Managing your team to ensure complaints are thoroughly investigated and responded to within pre-determined timescales, in a professional manner, whilst maximizing customer retention.
Creating a team environment that is fun and productive where colleagues support each other to achieve individual, team and company goals, and daily and weekly productivity targets.

Overseeing training, development, coaching, 1-2-1’s and performance monitoring of your team.
Team Leaders also hold a caseload of more complex or escalated complaints.

What skills and experience are we looking for:

Dynamic team player and motivational team leader.
Naturally resilient, driven and customer-centric with a can-do attitude.
Excellent communication skills – both written and verbally.
A minimum of 18 months in either a lettings industry role or Team Leader / Supervisory role
Thorough understanding of residential lettings legislation (or willingness to learn)

What you get in return for a career as a Team Leader within Countrywide:

23 days annual leave increasing with length of service, upto 30 days
NEST Pension scheme
Full training provided with excellent career progression opportunities throughout the business including qualifications in residential lettings
Perks at Work – Discounts on products and services inc electrical & Travel
Discounts on estate agency, mortgage, conveyancing and surveying services.
Access to our Employee Assistance Programme 24hr, 7 days per week.
Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
Cycle to work scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief,marital status, or pregnancy and maternity.This is an office-based role: Monday – Friday: 9am – 5.30pmCC00351

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