Problem and Change Analyst

Job Description

The Role & Key ResponsibilitiesLocation: Peterborough/Remote - Hybrid WorkingHave you got experience of working in an IT function looking at delivering problem and change analysis, identifying problems that affect operational performance and investigating, mitigating and resolving issues with an analytical reduction of risk-basedapproach If so, join our team today!You will analyse data from of ticket system to identify trends, spikes and frequency/severity of incidents to support with the prioritisation for resolving problems that will have business impact. You will provide regular updates to the teams and producereports based on your finding that will overall contribute to strategic decisions on how to resolve and understand root causes to prevent re-occurrence and mitigate future risk.Some of the things you will have responsibility for and be part of:

• Investigating issues with business units and third-party providers
• Proposing actions and developing plans for resolution
• Logging all problems through ITSM tool (Assyst)
• Present proposals where required to Change Advisory Board (CAB)
• implementation of actions as agreed by the CAB
• Prepare comprehensive reports and clear documentation of actions taken for future evidence
• Take part in meetings taking ownership for actions and updates within area
• Monitor feedback on customer service and complaints

To be successful were looking for the following knowledge, skills and experience:

• Qualification or equivalent experience in computer science
• ITIL Foundation Stage
• Knowledge/Experience of ILIL service management/implementation
• Demonstratable experience in a IT/Technical role where customer service is key ideally working with a number of stakeholders
• Excellent data analysis stills and experience of using Excel
• Previous experience of implementing technical changes
• Understanding of M365 and Azure products would be advantageous

Training and development are important to us so we will support a 1 day a month training day for you to enhance your skills and help us continue to improve our services so if you want to be part of a enterprise business in a great team apply today!LocationHybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking,free drink facilities and a great team culture.About The CompanyAssociated British Foods IT Shared Service Centre are continually reviewing our benefits to make ensure our staff feel rewardedAssociated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the worlds second-largest producer of both sugar and bakers yeast and our grocery brands occupy leading positions across theglobe meaning that, in the UK, nine out of ten households use our brands.At the Associated British Foods IT Shared Service Centre (ABF IT SSC) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and were looking for people who are eager to join us in supporting and delivering this vision.We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.

• AB Foods IT Shared Service match up to 10% pension (contributory)
• Up to 10% Bonus
• Opportunity to buy up to 5 days holiday per calendar year
• Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
• 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary

Were looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.All recruitment activities into our ABF IT SSC are supported by our AB Agri business.Making your applicationReady to apply Great! Simply register your details and upload your CV via our careers website - it usually takes just a few minutes. Please do not delay making your application. In the event of a high candidate response to this vacancy we may close theapplication period before the date shown and without notice.As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application andis never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.ABF IT SSC recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Keyskills :
Data AnalysisITILService DeliveryTechnical Support