Owner and Guest Services Co-Ordinator

Job Description

OWNER AND GUEST SERVICES CO-ORDINATOR We have a unique opportunity for an Owner and Guest Services Co-ordinator to join our Lodge pre-arrival, administration and reception team (OGS).Magnificent and uniquely inspirational. Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th centuryBaronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five barsthat will cater to everyone.The iconic lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities,including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.Add all the above together, and we have something very special, all thats missing could be you. THE ROLEOWNER AND GUEST SERVICES COORDINATOR We boast the finest collection of luxurious lodges, cottages and apartments offering a home from home for our owners and guests, and the perfect retreat for weekend getaways, short holiday breaks and weekly rentals.The scope of the role of Owner and Guest Service Co-coordinator is to assist in the pre-arrival communication and co-ordination for owners and rental guests, to provide an unrivalled welcome (or welcome back), and to ensure a smooth checkout and fond farewellas our guests depart. You will also assist our guests with questions and special requests throughout the duration of their stay.Key things you will be responsible for:

• Providing an exceptional five-star holiday experience from pre-arrival through to post-stay
• Check-in and check-out of all owners and guests
• Pre-arrival and mid-stay courtesy calls
• Logging pre-arrival requests
• Electricity billing
• Co-ordinating requests and communicating to other departments
• General Reception duties including cash and key handling
• General administration and correspondence
• Making reservations and taking payment
• Balancing availability between our different property management systems
• Dealing with general enquiries

WHO WE ARE LOOKING FOR We recruit people with widely varying personalities from different walks of life and backgrounds. While we dont have a typical employee, there are some specific qualities or traits we look for.

• People who want to achieve great thingsyour interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendlywho genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guestsIts about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work inits up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• National 5 Qualifications in Maths and English (or equivalent qualifications) essential, with further study e.g. NC/HND/SVQ or equivalent in Hospitality or Tourism related field, an advantage
• Customer service experience is essential, and Reception or Reservations experience within a timeshare or hotel environment is highly desirable
• Ability to quickly build rapport and strong working relationships
• Exceptional interpersonal skills, and passion for service excellence
• Initiative, creativity and ability to solve problems
• Strong communication skills both verbally and in writing
• Proficiency in IT, competent in the use of Microsoft packages and ability to use hand held technology essential (knowledge of Merlin or Resort Suite and advantage)

WHATS IN IT FOR YOU At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formalqualifications up to HND and Degree level.We offer a generous range of employee benefits and, given what we do and where we are, youll have plenty of opportunity to make the most of our own five-star facilities. Heres what to expect:Pension schemeRefer-a-friend schemeBirthday lunches and long service awards involving recognition with high street shopping vouchers and overnight staysEnhanced holidays, rising with long serviceFree Leisure Club Membership, with friends and family discounts.Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helplineOn-site discounts on Cameron House and Cameron Lodges accommodation, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products50% off Food and BeverageSupplier and local business discountsFree parkingAnd while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, theres also the wider Loch Lomond and Trossachs National Park on your doorstepjust waiting to be explored in your free time.And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, theres also the wider Loch Lomond and Trossachs National Park on your doorstepjust waiting to be explored in your free time.