Customer Service Administrator

Job Location	Alcester
Education	Not Mentioned
Salary	£24,000 - £26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Our client is a well established manufacturing company in Alcester and they are looking for a Customer Service Administrator to join their team to support the Sales & Marketing team. You will be assisting customers by providing product, sales and serviceinformation as well as resolving problems.The Customer Service Administrator key skills include:-

Answer inbound calls to the business and direct them accordingly
Organise transport and print delivery notes
Provide cover for processing orders onto an ERP
Respond to customer enquiries by email and telephone
Progress orders with appropriate departments and notifying customers of their orders status.
Respond to product information enquiries
Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes
Deal with return order requests and associated documentation as required
Investigate and resolve customer complaints, in a timely manner and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
Arranging for replacement products as appropriate
Maintain thorough and accurate customer service records
General administrative tasks on an ad-hoc basis

The successful Customer Service Administrator will have the following skills and experience.

Strong customer service skills
Numerate and literate with clear communication skills
Time management skills
Excellent interpersonal skills
Listening skills
Ability to demonstrate patience
Attention to detail and high level of accuracy
Effective verbal and listening communication skills
Able to work as a team
Ability to prioritise and work to deadlines

This is an office based role and they are looking for someone who is looking for a long term career progression they will give you to training on all of their products and help you develop within the role.If you think you have the skills and experience that my client is looking for then please click APPLY and I will be in touch soon.

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