Housing Manager

Job Description

Housing ManagerJob Type: PermanentHours: 35 (plus 5 hours paid lunch breaks)Salary: £31,860Location: Home based with TravelPost: x 2 - One for North and one for South of countryClosing Date: 31.07.2020Do you have what it takes to seize opportunities and deliver results Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.Who are we looking for:Nacro are undertaking a significant and exciting transformation in the way we deliver services and support our clients. As part of this transformation Housing are refocusing their services and setting up a newly formed Housing Management team, responsible for delivery of a high performing, customer orientated housing management landlord service in liaison with our operational supported housing teams.As part of this transformation we require two Housing Managers who will be part of this new team. - One role will based in the North of England covering our services based in the North East, North West and South Yorkshire.- The second role will be based in the South of England, covering our services based in the South West, South East, London and Wales.You will be an experienced housing professional with awareness of providing and managing housing in a supported housing environment, you will have knowledge and experience of the regulation that housing providers follow for tenure and enforcement in housing whilst having an appreciation of the vulnerable clients that Nacro work with. You will be a good communicator with enthusiasm to support Nacros vision.If you wish to be involved in this transformation please get in touch either follow the application process or for an informal discussion about the role please contact Amanda Sharpe Head of Housing Management and Performance via email to arrange a call. Duties and responsibilities include but are not limited to:

To be accountable for the performance and service delivery of effective housing management in your geographical area

Preparation of legal documents and representation at court, assisting area managers and their teams with any complex ASB including use of Injunctions, Income Collection, Benefit Issues and Tenancy Management.

Regularly engage with area teams, attending team meetings, providing advice and training on income, benefits and tenancy management to front line workers

Establish positive relationships with external stakeholders including Local Authorities, housing benefit teams, Courts, DWP etc

Monitor, review and report progress to the Head Housing Management on the performance and cost-effectiveness of the service, analysing relevant data to identify performance against targets and KPIs

You will also have at least 2 years housing management experience at court level and/or qualified to level 3 or 4 housing practitioner levelA full driving license and access to a car is essential for this role.For details of the full role profile please click here For Details of Nacros excellent benefits click here To apply, please visit our website via the button below.