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Training Administrator

Reed
Job LocationAberdeen
EducationNot Mentioned
Salary£27,500 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are looking for a Scheduling & Customer Service Coordinator for a company in the South of Aberdeen. If you have experience in Training Administration, Planning, Logistics, Operations Admin or similar this could be the role for you.Customer Service / CRM

  • Working as part of the Customer Service Team dealing with all customer enquiries and requests received via telephone, email and company website
  • Providing information and assistance on our training courses
  • Build strong relationships with customers through excellent Customer Service
  • Registering leads on CRM system and monitoring their progress to completion
  • Rotational cover of reception, checking in delegates arriving for training courses
Administration
  • Process customer bookings ensuring all prerequisite requirements are met
  • Completion of all related administration tasks and paperwork within designated timescales
  • Register delegates with awarding bodies
  • Book online exams for course attendees
  • Preparation and issuing of training course administration packs
  • Organise training materials and handouts
  • Raise awarding body certificates for customers
  • Preparation and distribution of customer feedback to internal departments
  • Raise invoices
Scheduling
  • Scheduling of all training activities to meet business requirements
  • Monitoring scheduled courses to ensure minimum numbers are achieved
  • Allocating training rooms, instructors and resources as appropriate
  • Reallocating, rescheduling or cancelling courses to accommodate personnel leave and development
  • Booking meeting rooms and assessment facilities to fulfil requests from internal
  • departments
  • Updating catering with projected course numbers
Role InformationLocation: Altens, AberdeenHours: 36.25 (Monday-Friday – 8.15am-4.30pm, 45 min lunch, 15 min paid break/15 min unpaid break)Holidays: 37Pension: Employer 9%

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