Equipment Hire and Repairs Order Administrator

Job Description

Due to our continued success and the restructure of part of our Sales Order Support department, we are seeking a Hire and Repairs Order Administrator to join our team based from our UK Head Office near Camberley working Mon to Fri 8.30 to 5pm with free parking,25 days holiday and a full benefits package. We are an international engineering and manufacturing company with sites and clients worldwide and are well established and stable with a good staff retention rate and excellent working environment. Working as partof our wider Sales Support team of 6, we can offer a salary up to £26k plus bonus and benefits package along with free parking and a hybrid part office/part home working arrangement.Working as part of a Team to support the administration process for customer hires and repairs for the complete range of our equipment, through the acknowledgement of goods received for repair, quotation and purchase order processing, liaison over deliverydates and organisation of worldwide shipments, ensuring all activities are undertaken to maximise levels of customer satisfaction and in strict compliance with export and other shipping regulations. To Contact customers to return hire equipment or extend theirhire agreement. Process Capex requests for new equipment being added to the database. Assist in the annual hire stock check.Repair To process all imports through UK customs including purchased goods, goods coming in for repair and goods returning from our Regional offices. This includes using Inward Processing Relief (IPR), Returned Goods Relief (RGR) and selecting tariff codes for purchasedgoods. (training will be provided) To progress goods received for repair by inputting the details into the Company ERP system, ensuring all internal vetting processes are completed and any export control requirements are highlighted prior to confirming acceptance of the goods for repair. To monitor all customer repairs referring to the repair database and liaise with the Repair Department and customers to manage and meet customer demands. To obtain authorisation from the Quality Department for approval if goods are within warranty period. To prepare quotations for repaired goods in liaison with the Repair Department and process Purchase Orders (PO) from customers. To coordinate the shipment of repaired goods back to customers across the world. This encompasses establishing priorities with the internal packing team, liaising with external couriers/freight forwarders, ensuring comprehensive accompanying documentation,strict adherence to inward processing relief, export licence regulations/VAT regulations and any drivers handling Company equipment are fully qualified/certificated to handle hazardous goods when required. To produce accurate and timely invoices to customers for all repair orders. Hire To process all hire orders from receipt of PO, allocating hire equipment, ensuring Hire Terms and Conditions are received, co-ordinating with the repair department for ensuring the equipment is checked prior to hire and shipping/exporting the goods, ensuringall internal vetting processes are completed and any export control requirements are highlighted prior to confirming acceptance of the hire order. Oversee the off-hire process through the repair department. Quote and invoice customers for any repairs or lost equipment in a timely manner.You should ideally have proven experience of order processing or repair/hire order processing, raising quotations or similar, ideally within an engineering/manufacturing environment. Any knowledge of import procedures is an advantage but can be trained. Familiaritywith ERP and CRM systems.Educated to A level standard or equivalent, preferably having studied a Business-related qualification.In return we can offer the opportunity to join a well established and successful company, with excellent benefits, company bonus, on site parking and part home/part office working.Please submit your CV asap for immediate consideration.