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Office Administrator - Change Management

Job LocationWymondham
EducationNot Mentioned
Salary20,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job description: Change CoordinatorOverview of Role:The Change Coordinator role has responsibility for the end to end job management process, maintaining and ensuring all clients change and BAU activity is met within agreed service levels. Accurate and timely updates regarding change requests will need to beprovided as well as being the main point of contact for both internal and external clients on all matters relating to change requests and live job status updates. The role therefore requires accomplished client handling skills and the ability to identify thewider implications of a requested change.All working procedures are to be maintained and kept up to date while also assisting and implementing continuous process improvements. We are looking for someone with some Office work experience that we can teach the Production/Chance side of the role.Key Responsibilities:Operations

  • Adhere to defined standards and processes
  • Maintain up to date working procedures and assist with process improvements
  • Provision of timely and accurate BAU job instructions to Operations teams
  • Ensure SPIN (special instruction) actions are logged and progressed with Operations teams
  • Ensure all change activity is accurately logged and managed via the change database
  • Work with Composition and Technical teams to ensure jobs and change requests are carried out correctly and within timescales
  • Responsibility for the end to end job management process through ProdMI and DSS Work Tracking systems
  • Working with Planning and Operations teams for scheduling work into Production
  • Ensure accurate information is available to support daily production meetings
  • Issue management and escalation as appropriate
  • Ensure all relevant parties are involved in timely completion of impact assessments
Client
  • Ensure all clients change and BAU activity is met within SLA
  • Timely provision of accurate updates regarding change requests
  • Provide main point of day to day contact for clients, (internal and external) on change requests and live job status
  • Assist with the on boarding of new clients and services
  • Advising clients and Account Management team where required on: - Solutions, Technical Data, Production Capabilities, Mailing tariffs
Key Competencies
  • Customer Focus
  • Drive for results
  • Effective communication - Listening & Written
  • Planning & organising
  • Accountability and responsibility
Personal Attributes
  • Self-motivated
  • Attention to detail
  • Organised
  • Customer focused
  • Effective communicator
  • Methodical and logical approach
  • Team player but able to work on own initiative
  • Commitment to deliver
  • Able to work under pressure
  • Display a high level of accuracy
Qualifications and Experience
  • Office working experience
  • Quick learner
  • Experience of working to tight deadlines
  • Some client facing experience
  • IT Literate & competent in the use of MS outlook, teams and Excel
Benefits:
  • Childcare
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Wellness programme

Keyskills :
ActivityAdminOutlook

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