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Administrator - Change Coordinator

Devonshire Appointments
Job LocationWymondham
EducationNot Mentioned
Salary18,000 - 20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My Client is looking for a Candidates with Administraton experience to join their Company as and become a Change Coordinator.Experience/Skills needed:

  • Basic Office admin experience
  • Basic IT experience (Microsoft Office etc)
  • Willing to learn
The full job description for the Change Coordinator role is below:Key ResponsibilitiesOperations
  • Adhere to defined standards and processes
  • Maintain up to date working procedures and assist with process improvements
  • Provision of timely and accurate BAU job instructions to Operations teams
  • Ensure SPIN (special instruction) actions are logged and progressed with Operations teams
  • Ensure all change activity is accurately logged and managed via the change database
  • Work with Composition and Technical teams to ensure jobs and change requests are carried out correctly and within timescales
  • Responsibility for the end to end job management process through ProdMI and DSS Work Tracking systems
  • Working with Planning and Operations teams for scheduling work into Production
  • Ensure accurate information is available to support daily production meetings
  • Issue management and escalation as appropriate
  • Ensure all relevant parties are involved in timely completion of impact assessments
Client
  • Ensure all clients change and BAU activity is met within SLA
  • Timely provision of accurate updates regarding change requests
  • Provide main point of day to day contact for clients, (internal and external) on change requests and live job status
  • Assist with the on boarding of new clients and services
  • Advising clients and Account Management team where required on:
    • Solutions
    • Technical Data
    • Production Capabilities
    • Mailing tariffs
People
  • Take responsibility for own learning and development
  • Supporting team workloads
Key Competencies
  • Customer Focus
  • Drive for results
  • Effective communication - Listening & Written
  • Planning & organising
  • Accountability and responsibility
Personal Attributes
  • Self-motivated
  • Attention to detail
  • Organised
  • Customer focused
  • Effective communicator
  • Methodical and logical approach
  • Team player but able to work on own initiative
  • Commitment to deliver
  • Able to work under pressure
  • Display a high level of accuracy
Qualifications and Experience
  • Office working experience
  • Quick learner
  • Experience of working to tight deadlines
  • Some client facing experience
  • IT Literate & competent in the use of MS outlook, teams and Excel

Keyskills :
Account ManagementManagementOutlookChange Requests

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