Front of House Supervisor - 40 hours

Job Description

Location: Wotton HouseJOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasonswe are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...DAY IN THE LIFE OF A FRONT OF HOUSE SUPERVISOR AT WOTTON HOUSE HOTELWhat youll be doing...Reporting to the Front of House Manager, you can expect your working day to include the following.

• Ensuring that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
• Ensuring current brand standards are delivered consistently e.g. Check-in / Check-out, Arrival Procedures, Voucher sales.
• Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
• Ensuring all staff have an understanding of the telephone system, accepting external and internal calls and transferring to correct departments and guests’ rooms.
• Making reservations as required for business guests booking via third party, for walk in guests and supporting regular guests with bookings.

WHAT WE NEED FROM YOUWe hire mostly on personality & potential but here are a few of our requirements...To succeed in the role of Front of House Supervisor, you will need the following qualities and skills.

• Hands-on Leader
• Who ensures guests’ needs are satisfactorily met
• Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Proficient with Microsoft Office and excellent knowledge of Opera

WHAT WE OFFERYou will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package,click hereto watch our employee benefits video.EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities,sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interviewprocess. If at any point throughout our process you require reasonable adjustments, please contact.#LifeatRBH