General Manager : Pre-Delivery & Safety Inspection Operation PDSI

Job Description

Role DescriptionJob Title:General ManagerPre-Delivery & Safety Inspection Operation (PDSI)Location:WorksopReports to:Head of Customer Workshop ServicesSalary£52,000 - £59,000 per annum + bonus + excellent benefit packageSummaryAn opportunity to help commission and manage a new operation within Scania (Great Britain) Limited. You will be a process driven manager who can lead and develop a team to deliver consistent and sustainable high standards throughout the end to end new vehiclePDSI process. A strong planner and organiser combined with the ability to meet critical deadlines, whilst achieving profitability targets, will be some of the pre-requisites of this role. You will need to be a strong communicator and the ability to developa close working relationship with Scanias central and regional sales teams.Core Values

• Customer first

• Elimination of Waste

• Respect for the individual

• Team Spirit

• Determination

• Integrity

Core competencies required for the role (in no particular order)

• Team Working
• Taking Action
• Planning & Organising
• Analytical Thinking
• Communicating & Influencing
• Drive for Achievement
• Customer Focus

Essential Duties & Responsibilities

• Ensure the PDSI operation continually operates in a safe and healthy environment
• Build, engage and energize your team to deliver the demands required of the PDSI operation
• Deliver the highest quality standards in line with Scania Brand and customer expectations
• Manage and deliver the agreed site operating budget
• Manage and deliver agreed operating KPIs
• Identify and understand problems, situations and issues and takes corrective action
• Prioritise a range of complex demands to achieve critical deadlines
• Proactive understanding of applicable vehicle compliance legislation
• Provide your team with clear guidance regarding what needs to be done, when and by whom
• Effectively manage potential peaks and troughs in workload across the week/ month/ year
• Help define the culture within the PDSI operation and coach, motivate and encourage accountability across the team in order to achieve targets
• Identify deviations and generate appropriate solutions and action plans
• Develop a close working relationship with Central and Regional Sales teams and Services Operation
• Develop a close working relationship with suppliers ensuring availability of just in time components
• Develop a close working relationship with external regulatory bodies (DVSA)
• Ensure that the highest standards of housekeeping are continually being applied
• Develop best practice and a culture of continuous improvement
• Where applicable recognise the need for change and be receptive to new ideas and working methods
• To role model the Scania Core values

Knowledge, Skills and Abilities

• Minimum of 3 years experience managing a retail LGV dealership
• Excellent customer service skills with the ability to build and sustain good relationships
• Ability to actively seek solutions to problems
• Ability to plan and organise workloads and priorities to achieve deadlines
• Strong advocate of process adherence
• Strong communication and influencing skills
• Strong negotiating skills
• Presentation skills
• Preparation of concise analytical reports with good data integrity and attention to detail
• Full UK driving license

Education and/ or Experience

• Recognised fleet engineering qualification i.e. HND, City & Guilds, IMI, IRTE
• Competent PC user with working knowledge of Microsoft Office suite
• Competent user of the CDK (Autoline 8.35)
• Health & Safety qualification in IOSH or NEBOSH

Keyskills :
Strong communication and influencing skillsPresentation skillsStrong negotiating skillsMinimum of 3 years experience managing a retail LGV dealershipExcellent customer service skills with the