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Housebuilder Coordinator

JELD-WEN
Job LocationWoodhouse Mill
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

We are looking for a Housebuilder Coordinator to carry out Estimating Administration in our Customer Services Team based at Sheffield.Objective of the roleTo understand and interpret customers door-kits and door-set enquiries from which to produce an accurate order.A key element of this role is communication with the customer, keeping them informed of progress on both supply and aftersales.Remodel technical door-set and door-kit activities towards world class performance; make continuous improvement standard practice.Duties and Responsibilities

  • Booking in enquiries onto system
  • Contacting customers direct by phone, email, fax if further information is required
  • Delivers customer service within and across all levels of the business
  • Prioritise the customer needs, ensuring accuracy first time every time
  • Contacting Sales Teams and Line Managers to expedite enquiries through to order
  • Ability to compare and contrast, data analysis
  • Maintain regular contact with your customer base
  • Inbound Calls
    • Experience and Background Requirements
  • Previous administration / data input experience within a large organisation is preferred
  • Previous experience of working with customers and taking customer calls via phone
  • Good examples given of developing self and others (the desire to learn)
  • Excellent IT skills for analysis and a good working knowledge of Excel and Word would be advantageous
  • Previous experience of working with specific guidelines is advantageous
  • Previous experience of the building industry would be advantageous
    • Competencies
  • Ability to champion the Jeld-Wen Values
  • Customer First Attitude
  • Good understanding of customer service levels
  • Excellent Interpersonal skills
  • GCSE C or above (or equivalent) in Maths and English
  • Highly motivated, with real passion for people and getting the job done
  • Good communicator within and across teams at all levels
    • About the CompanyJELD-WEN - a leading global manufacturer of windows, doors, stairs, and treated composite trim and panels - operates 90 facilities in more than 20 countries with $4.3 billion in revenues; half of which comes from outside the United States. The company provides products that enhance the beauty and functionality of homes and commercial buildings.In the UK, JELD-WEN has approximately 1000 employees that produce and distribute quality doors, windows, patio doors and stairs.Operating across 5 factories - the UK head office and door production facility is based in Sheffield; 3 factories in Melton Mowbray - one that is dedicated to timber windows, doorsets and patio doorsets, one that is the largest volume production facility for timber stairs in the UK, and the mill which supplies components to the other sites; and the Penrith factory, which specialises in the manufacture of veneered, foil and moulded internal doors.On joining JELD-WEN, you will also receive the following company benefits;
  • Company Pension Scheme with Life Assurance
  • Employees get an extra day off for every five years of service
  • Paid time off for up to 12 hours of medical appointments
  • AON Employee Benefits and Offers
  • The option to purchase products for employees own use
    • Required skills
  • Calls
  • Communicator
  • Customer Service
  • Enquiries
  • Estimating

    • Keyskills :
    Communicat Enquiries

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