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Job Location | Wolverhampton |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
About you:Reporting directly to the CHS Head of Service Delivery and working as part of a dedicated team of IT professionals that offer the very highest level of service delivery and customer service to a range of business and support teams based in multiple locationsacross the UK and our overseas offices.During the delivery of the services the CHS Head of Service Delivery and the CHS Service Delivery Manager are in regular contact with each other to ensure that the level of service is maintained to the highest level and any issues are escalated and managedaccording to agreed procedures.The SDM will be responsible for ensuring the service delivered to a portfolio of key clients alongside other SDMs.This will be mainly a customer facing role working with key contacts within Legal and Accountancy firms to ensure that a quality level of service is maintained primarily around the Service Desk and Cloud Desktop services.Key aspects of the role will include, but are not limited to: