Customer Service Executive

Job Description

Do you have excellent customer service experience and looking for a great opportunity in the local area My Client in North Bristol is currently recruiting for a Part-time Customer Service Executive. Duties will include:Customer Service Excellence• Putting customer at the centre;• Have a strong desire of Excellence;• Providing the highest levels of service from the business and organisations;• Being proactive and being a decision maker; Order administration• Enter all orders into SAP within 24H;• Acknowledge all orders to the customers within 48H;• Keep the pricing log up to date;• Materials and special instruction documents are to be kept up to date and should be checked prior to entering orders;• Make sure the stock sheets have thorough instructions for any account that follows especial or unusual procedures. Keeping the stocksheet up to date at all time.• Ensure digital and physical filing is kept up-to-date to ensure documents are easily found.Complaint system• All Impacts are to be entered into the system within 24H and the notification letter to be sent ot the customer within 24H;• An investigation response is to be sent to the customer within 4 weeks of the date the Impact was initiated;• Chase the relevant teams to ensure each impact response is sent on a timely manner. Account Management• Campaign Calendars to be issued to the relevant customers on a regular basis;• Customers are to be updated on current lead times and order delays;• Finished goods will be reviewed by the CSE on a monthly basis and an action plan must be put in place for all Finished Goods over 90 days old;• All emails should be read on the day they are received and actioned immediately. All emails need to be acknowledge within 1 hour• Identify any potential cost savings.Experience and Competencies• Experience of working in Customer Service;• Ability to communicate at all levels;• Flexibility towards change;• Attention to details, Planning and Organisational skills;• Time Management and ability to work under pressure.• Good knowledge and level of Excel and SAP;• German language – desirablePLEASE NOTE THE HOURS OF WORK ARE MONDAY - WEDNESDAY IDEALLY 8.30 - 5PM. THERE IS NO FLEXIBILITY ON THE DAYS BUT MAYBE SOME ADJUSTMENTS TO THE HOURS. IT IS 22.5 HOURS A WEEK