Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

2nd Line Support Analyst

The Business Connection
Job LocationWinsford
EducationNot Mentioned
Salary£23,235 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Vital People are looking for a 2nd Line Support Analyst to join their clients team in Winsford.Hours of work: Must be able to work all shifts (will be required to work some weekends on shift pattern) 15:00 - 23:00 / 07:00 - 15:00 / 07:00 - 17:00 / 16:00 - 02:00 / 15:00 - 23:00 / 09:00 - 17:00Working for this well-established organisation, the 2nd line support analyst will be responsible for ensuring that all calls/requests into the service desk are correctly logged, classified and correctly recorded.Providing an excellent service built on good technical competency and problem-solving skills. The 2nd line support analyst will be key to the continued growth of the company.You will investigate and resolve technical incidents and service requests referred into the team, ensuring work is prioritised appropriately (i.e. according to business impact and the particular Service Level Agreement that applies); that high quality service is delivered to the customer at all times; that call logs are updated regularly and appropriately; that major and critical incidents are escalated immediately to the Incident Manager.Key Responsibilities:

  • Dealing within a normal of faults within the IT department ranging from hardware faults, software faults, infrastructure issues, mobile devices, fault fixing, raising issues when necessary while ensuring all tickets are dealt with efficiently.
    • Essential Skills:
  • Significant technical knowledge which should include Windows Client and Server (NT, 2000, 2003), Desktop and Laptop Architectures, Lotus Notes, Microsoft Office suite, Landesk, IP WAN/LAN networks, Citrix, thin client architectures and browser technologies.
  • Significant experience working in a customer focused environment
  • Some experience of working to targets and performance indicators (D) Skills & Knowledge:
  • Excellent problem-solving and analytical skills
  • Good working knowledge of IT Systems and Technologies (including Network and Server Infrastructure, Storage Systems, Desktops and Mobile Devices) and also Business Systems (i.e. Corporate, Departmental, and Office’ Applications)
  • Strong customer-service ethos reflected in all customer contacts and the general approach to service delivery
  • Excellent communication skills with the ability to listen, empathise and reassure
  • Significant technical competence with IT, familiar with using Microsoft Office, e-mail, service centre technologies and business applications
  • Able to assimilate new information quickly in a dynamic environment
  • Ability to work to a high degree of accuracy with attention to detail maintaining high standards of information recording.
  • In depth knowledge of how different systems are utilised by the business in order to provide resolution of complex system issue.
  • Ability to work effectively in a team, supporting colleagues and helping to develop a good team ethic
    • Contact Details: if you are interested in this position please apply online.Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacanciesWe are acting on behalf of the client as an Employment Business in relation to this vacancyWe are an equal opportunities agency and welcome applicants from all backgrounds

    APPLY NOW

    2nd Line Support Analyst Related Jobs

    © 2019 Naukrijobs All Rights Reserved