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Junior IT Support Engineer

REL
Job LocationWinnersh
EducationNot Mentioned
Salary£21,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Junior IT Support EngineerFull time, PermanentSalary: Up to £25,000 per annum + annual company bonus + pension scheme + onsite parkingWorking: Monday to Friday, 35 hours per weekLocation: Winnersh Triangle, Berkshire (RG41)Do you have an analytical mindDo you have excellent technical, communication and interpersonal skillsAre you a strong team player and possess passion and confidenceIf so, we are interested in speaking with you about joining our IT team as a Junior IT Support Engineer at REL Field Marketing.You will be responsible for:

  • Install, maintain and support PC’s, laptops, phones, tablets and other IT peripherals
  • Maintain physical IT assets and the database
  • Support the distribution and return of IT equipment
  • Work helpdesk issues. Specific responsibility for 1st line queue, escalate & resolve issues within agreed SLAs
  • Will also work with 2nd and 3rd Line to carry out line troubleshooting and Projects
  • Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue
  • Manage and assist with company/office moves, packing and unpacking computer equipment as required
  • Primary time shift will be 9 to 5 but will be required to work 8 to 4 and 10 to 6 when covering vacation/absence
  • Resolve qualified issues to successful resolution
    • You will have:
  • Customer service skills, able to create and maintain relationships with users
  • Good knowledge of PC/Laptops/ and Phones and Tablets (Apple/Android)
  • Experience of automation systems for deploying PC/Laptops/tablets.
  • Basic knowledge LAN/WAN networking (TCP/IP), email gateways
  • PC/Laptop build & configuration including experience of Windows 7/10
  • Use of Microsoft Office 365
  • General Task Management and Administration
    • What we are looking for:
  • Analytical mind
  • Passion for accuracy
  • Excellent technical, communication and interpersonal skills
  • Candidate will need to be a strong team player
  • Passion and confidence.
    • In return we will offer you:
  • Full training and ongoing support to enable you to fulfil your role to the best of your potential
  • Great career opportunities
  • A fun working environment where performance and success are really rewarded
  • Extra benefits include: Enhanced pension, life assurance, enhanced paternity and maternity leave, Perkbox and Taste Card
    • Please note: This role requires a worker with a degree of flexibility and is likely to require occasional out of hours work as required.Are you our next investment Apply now!Early applications are strongly encouraged as we reserve the right to pause or close this vacancy prior to the listed closing date. Required skills
  • Analytical Skills
  • Laptops
  • Technical Support
  • 1st Line
  • Mobile Devices

    • Keyskills :
    Analytical Skills Laptops Technical Suppt 1st Line Mobile Devices

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