Membership Administrator

Job Description

We are on the lookout for experienced Administrators, to join our client in their Cheshire office.Your role will be to process and maintain all databases relating to membership and client administration. As well as continually updating and maintaining accurate, up to date information for all medical scheme members, whilst adhering to private and confidentialitylaws and procedures.Duties:

• Complete membership changes
• To deal with all client queries in a timely manner and update the system with any notes and changes when requested from the client or colleagues
• Add new members to the system
• Maintain accurate membership information
• Liaise with insurers about policies
• Liaise with clients about memberships
• To liaise with Sales Support/Client Support Coordinators providing information that would affect the renewal process
• Oversee and update client renewals
• Respond to all queries from clients and insurers
• Complete membership reports as and when requested or needed
• To ensure that all customer complaints are reported to Administration Manager and to co-operate where required in resolving complaints
• To attend regular training to maintain updated insurer product knowledge
• To contribute to team effort
• Provide cover for the other members of the team

The Ideal Candidate:

• Insurance knowledge would be an advantage
• Effective communication skills (you will be liaising with insurers and other areas of the business)
• Accuracy and numeracy skills
• Ability to plan and organise your own workload
• Ability to work to deadlines with minimum supervision
• Enthusiastic team member

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us withinseven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.