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Customer Service Executive

Job LocationWimbledon
EducationNot Mentioned
Salary£24,000 - £28,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service ExecutiveChessington SurreySalary: £24,000 - £28,000 dependant on experienceWe are looking for a qualified and experienced Customer Service Executive to join our team. The ideal candidate will be responsible for the following:Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Manage and resolve customer complaints.
  • Process incoming orders for products or services.
  • Process returns and refunds, exchanges or cancellations.
  • Provide product and service information to customers.
  • Identify and escalate priority issues.
  • Document customer interactions and transactions.
  • Follow up on customer interactions.
  • Deal with delivery queries.
Requirements:
  • 1+ years of experience in customer support.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills.
  • Proficient in Microsoft Office Suite.
  • Experience with customer support software such as Zendesk, Freshdesk, or Salesforce is a plus.
If you are interested in this position please submit your CV today!

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