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| Job Location | Wilnecote |
| Education | Not Mentioned |
| Salary | £26,000 - £27,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
- Job Description Job TitleTechnical and Quality AdvisorObjectiveTo support the dealer networkReporting toTechnical & Quality ManagerResponsible for· Resolution of Technical Inquiries· Maintenance of Parts Master· Quality inspections· Administration of supplier and dealer claimsWorking relationshipsDealer networks and car companies.· Head Quarters· Europe branches· External Suppliers· Warehouse operations· Internal departmentsKey result areas· Resolve Technical inquiries within acceptable time frame· Process claims within the agreed time scales as determined by the car companies policy and procedures.Key tasks· Technical inquiries via Dealer Communication System and telephone· Identify quality issues, liaise with suppliers and put in place actions required for resolution.· Submission of claims to our suppliers· To oversee the return logistics process· Maintain the UK Parts Master regarding part and kit number creation, super-session and pricing in order to preserve the integrity of the system· Assist with dealer training· Dealer site visits· Audits of transport depotsCore skills· 2 years main dealer parts or service department experience· An understanding of motor vehicle technology· Appreciation of quality standards and the ability to check components against an engineering drawing.· Computer literate - Word, Excel and Powerpoint· Well organised and able to prioritise· Self motivated· Ability to work under pressure with a minimum of supervision· Excellent communicator at all levels· Dealer handling