Global Business Coordination Manager

Job Description

With a deep understanding of our markets and territories, youll be the trusted expert in all aspects of Customer Interaction, and take the lead in a certain area.Crucially, youll also define the solutions that Aldi will use across all countries.We are constantly seeking better ways to serve our customers in store and online. Our global department leads transformation across technology, people and processes. It means its a fascinating and important role with lots of responsibility. This is about getting stuck in and making a big contribution, so we can keep giving our customers new and exciting ways to shop.We are seeking a highly motivated individual to join and lead our dynamic training team as a Training Manager, based at our Tamworth Office in the UK. This is a great opportunity for the successful candidate to develop within the business and play a key part in shaping the future of ALDI globally. You will be a key part of a hugely ambitious technology programme, working to manage the design, build and delivery of outstanding training experiences to colleagues across the world. Your team focusses on training across the areas of Web, Mobile, CRM and Marketing.You will develop an excellent understanding of how our Organisation works and the sector we operate in, as you will be helping to shape the future of ALDI’s Customer Interaction global training approach. You will play a key role in communicating between technical teams and stakeholders across multiple countries, conveying how technology can support users in countries, and will be responsible for the planning and delivery of all training activity.The ideal candidate will have a strong and proven background in managing people in the training/learning and development landscape. You will have the ability to understand systems, support those building training material and be comfortable driving success while ensuring high levels of employee engagement. Experience in previously conducting training on digital systems is desirable.You will need enthusiasm and drive, with experience of working to deadlines in a fast-paced environment. You will need to think on your feet, be self-reliant, and be a confident individual with a positive attitude, ready to manage the design and delivery of training to our colleagues.The role is UK based, but occasional travel to facilitate training and support solution adoption should be expected, mostly within Europe, but potentially further afield. Key responsibilities • Direct Management of a team of internal Training Experts, and a team of Subject Matter Experts (SMEs)• Coaching and mentoring of all Direct reports, whilst ensuring high levels of employee engagement• Management of third-party/external relationships• Ensuring workstream progress is always aligned with overall CI goals and objectives• Approval/Sign-off of engaging training content to be utilised by a Global audience• Supporting the build of training schedules and coordination of training activities across multiple countries• Management of cross-country alignment to ensure all stakeholders are fully aware of project movements at all times• Pro-active identification of training opportunities and supporting the development of effective solutions• Stakeholder management across various hierarchy levels to ensure transparency• Provide support during preparation, training and cutover activities where necessary• Sourcing of new training providers, and exploring the most cost-effective options for these at all times• Alignment with Senior Stakeholders in order to ensure learnings from previous training activities are accounted for with all future activity• Management of the practice of country coaching at team level• Supporting Senior Stakeholders to increase engagement and buy-in where necessary, through being a true advocate of CIKey requirements:• Educated to degree level in a relevant subject area• Experience in Training/Learning and Development• Proven track-record of designing and executing training within a global organisation• Strong inter-personal and people management skills• Excellent business writing skills• Strong networking skills to align and collaborate with all country stakeholders• Ability to effectively prioritise and execute tasks while under pressure• A logical and efficient work ethic with high attention to detail• Confident communicator and facilitator• Capable of building trust and re