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Client Services Administrator

Midas Recruitment
Job LocationWilnecote
EducationNot Mentioned
Salary9.50 - 10.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Our Client is one of the UK`s Europes largest businesses that offer expert advice on training programmes and providers for your all sizes of business. They work with organisations in all sectors and industries to include SME`s and Local Government to assistand deliver training programmes that meet Clients specific needs. This is a TEMPORARY position working through Midas Recruitment.As the Client Services Manager, you will be responsible for:

  • Supporting the Business Development team as a first point of contact for inbound enquiries
  • Work collaboratively with the BDM team to manage and update data, information, documents, and processes
  • Ensure data for the sales pipeline is maintained on the CRM
  • Answering incoming enquiries and queries via; telephone, email and post and providing a best-in-class service
  • Working to resolve issues promptly and escalating, where relevant
  • Support the retention and engagement with existing members by effectively managing the membership lifecycle from initial enquiry, on-boarding, upgrading and renewal.
  • Managing the efficient processing of customer payments and renewals, including invoicing
  • Work as a part of the wider Membership team supporting the administration and service needs of our individual members and corporate clients
The successful candidate for the role of Client Services Manager will have:
  • Excellent organisational and customer support skills
  • Be accurate with a keen eye for details due to large elements of data entry
  • Brilliant oral and written communication skills
  • Great working knowledge of all MS office packages and CRM systems
  • The ability to prioritise tasks to ensure deadlines are met
In return the TEMPORARY Client Services Manager will receive an hourly rate of £10.00 - £11.00 per hour. Working hours are Monday to Friday 9am5pm with flexibility. There will be a permanent position at the business for the Candidate to apply to if theyso wish.Please Note: We do not contact or write to unsuccessful candidates. If you have not heard anything from us within48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are givingpermission for Midas Recruitment to contact you and retain your details.

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