Lettings Coordinator

Job Description

KeyResponsibilitiesOur processes are crucial to ensuring the very highest standards of customer service. As one of our Lettings Coordinators, you will be responsible for several key areas:Compliance Sending out paperwork to landlords and ensuring the property is compliant before marketing Creating and updating property details on our system Staying up to date with the latest industry legislation and Anti Money Laundering procedures Keeping in contact with our centralised deal progression and Property Management teams to ensure we have all documents in place before a move inMarketing Preparing Market Appraisal packs and sending out letters from your Head of Lettings Booking Pitch appointments with the landlord and Head of Lettings to see the property Booking photography, floorplans and EPCs through our preferred suppliers and uploading these onto the system and website Creating office marketing materialswindow cards to show off our best in class properties and eye-catching brochures for our negotiators to take out on viewings Use our external systems to send out let in your road success flyers and create adverts for Instagram and Facebook Arranging for re-evaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketingCorrespondence Handling all incoming phone calls with the highest level of professionalism Providing feedback to landlords, tenants and applicants following viewings Applicant and client care in line with company procedures Organise viewings for negotiators General Preparing for office audits (internal and external) Liaising with Relocation Agents by sending the details of new properties Working closely with the Sales Coordinator to ensure the smooth running of the office including stationary ordering, H&S responsibilities and rotas. Managing incoming invoices and arranging for paymentKeySkillsWe are looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team. We want those with a can-do approach and someone who isnt afraid to get involved in lots of different projects whereby youwill swiftly become the go-to person in your team. Have previous experience in a busy lettings, agency or sales admin environment. Have the ability to multi-task Excellent written and communication skills Have a strong customer focus, high accuracy and good attention to detail, excellent organisational and prioritisation skills. Ability to work effectively in a fast paced environment individually and as part of a team Excellent telephone manner Enthusiasm to do a good job Have a good knowledge of Microsoft Office and experience with property/lettings softwareIdeally be ARLA qualified (not essential)Team OverviewYou will be working in a high-performing office alongside the Head of Department, Lettings Negotiators and Residential Sales team, as well as our extended support teams based in Manchester and London. The successful candidate will have the benefit of learningfrom some of the best in the business, dealing with some of the most impressive properties in the North-West.Find out more about Savills offer