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Customer Service Advisor

Job LocationWillerby, Hull
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Service AdvisorSalary: £20,000Hours: Between the hours of 8am - 6pm Monday to Friday with a 1 in 5 Saturdays required.Locations: Hull, HU10 (Office Based)Full time, PermanentKey Tasks

  • Ensure an exceptional customer experience for our callers by swiftly and accurately responding to and resolving all callers requests and queries across a number of communication channels - inbound / outbound calls and email.
  • Provide support on a rotational basis for the administration function within the department.
  • To have knowledge of all procedures carried out by the company
  • Act as a liaison with the clinical team in providing advice to post-operative enquiries.
  • Accurately maintaining and updating patient records on the patient management system, with every patient contact made.
  • You will be motivated and driven to meet your KPIs.
  • Your individual performance will be the key contribution to the department achieving and exceeding all targets for quality and productivity.
  • Participate in regular 121s and team meetings with your manager.
  • Be a role model to the team by demonstrating outstanding positive behaviours and performance.
  • Comply with all inhouse Health and Safety procedures.
  • Adhere to all policies and procedures.
Benefits:
  • 20 days holiday (28 days including bank holidays) increasing with length of service.
  • Bonus 1 - potential to earn up to 5% individual performance related bonus.
  • Bonus 2 - potential to earn up to 5% hospital/company related bonus..
  • Staff benefits including discounts at a large selection of retailers/hospitality.
  • Continuous training and development programme through our internal learning management system and clinical training team to help enhance your skills.
  • Referral programme - a cash reward of £350 for introducing new employees to the company.
  • Length of service rewards.
  • Career opportunities and progression within the business, our training team are on hand to help grow and develop your career with my Client.
PLEASE NOTE IF YOU WERE TO BE OFFERED THIS OPPORTUNITY, YOU MUST BE ABLE TO PASS A DBS BACKGROUND CHECK AND ALSO PROVIDE 3 DOCUMENTATIONS FOR PROOF OF ADDRESSES.CPProfessionalThe Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.

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