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Team Leader

1st Choice Rec
Job LocationWillenhall
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is currently recruiting for a passionate Team Leader, to manage the day to day running of the Service Delivery Team in their Willenhall based Service Branch. Supporting the Branch Manager, you will be results, KPI and people drivento ensure customers get the best possible service.

  • Understand client expectations in respect of SLAs and KPIs, and work closely with the team to drive performance, so they can ensure that as a company they constantly improve delivery levels.
  • Prepare reports to identify and monitor progress of Coordinators and Technicians on a weekly / monthly basis.
  • Undertake some aspects of management including 1:2:1s, appraisals, training and development, running team meetings etc.
  • Continuously improve branch output and customer delivery levels and drive sales through monitoring performance, as well as training and supporting coordinators and techicians.
  • Maximise utilisation, productivity of coordinators and technicians to improve gross margins within branch.
YOUR SKILLS
  • People skills including experience of coaching and developing a small team.
  • Great communication skills, in order to liaise with employees and customers.
  • Previous experience working in a high pressured, fast-paced and target driven environment.
  • Excellent time management is needed, as well as being computer literate and system driven
  • Technically minded with an open approach to learning our products and services
  • Strong commercial awareness & good geographical knowledge (midlands area)
  • Quick learner with a strong adoption towards system & process
WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACEOur client is a globally successful company, with a family business culture employing more than 15,000 employees worldwide. Our client offers training opportunities, as well as career progression and they support over 550 employees in the field as well aswithin their 13 different office locations.They care for their employees and so as well as an attractive salary offering, they also provide the following benefits:
  • Hybrid Working PatternWe offer the opportunity to work up to 2 days per week remotely
  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme
  • Salary Sacrifice Pension Scheme (Enhanced Company Contributions)
  • Life Assurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Health & Welling App inc Digital GP Service
  • Employee Discounts Available
  • Salary: £25,000 to £30,000
  • Hours: 37.5 hours p/w Monday to Friday
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days were sorry you have not been successful this time. Please do not let this stop you applying forother positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

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