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| Job Location | Willenhall |
| Education | Not Mentioned |
| Salary | 32,798 - 37,568 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time Work from home |
We have an exciting opportunity for a talented and detail-oriented individual to join our HR team as a Service Delivery Manager. This is a new role and is offered on a permanent full-time basis working 37 hours per week - were also happy to accept applications from people who wish to work part time.The RoleReporting to the Director, HR, Membership & Corporate Services, this is a key role within the HR team responsible for managing the day-to-day commercial consultancy service and to be the lead client interface with our HR service leads, and with our talent bank of Associate consultants.In this role you will take requests for work from clients, identifying suitable resource (in-house or through our Associates), agree appropriate commercial fees and charges and liaise between the client and consultant on the delivery of the solution, includingour bespoke mediation services. You will act as the key contact for our Associates including their onboarding, managing queries, supporting with assignment paperwork and co-ordinating Associate networking events.Youll also write proposals and prepare bids for work, manage the Customer Relationship Management system for the HR service team, liaise with our finance team on invoicing and IR35 implications and produce regular statistical and key performance indicatorreports.Youll undertake market analysis to enable WME to identify potential opportunities and client needs to enable us to shape our future services. Client specific research will also form part of the role which will include salary benchmarking, job descriptionand structure searches and best practice research.The HR team, of which youll be part of delivers:
Keyskills :
ConsultingCustomer ServiceProject ManagementResearchingHighly Detailed