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Sales Administrator

Adecco
Job LocationWillenhall
EducationNot Mentioned
Salary22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job title - Sales Administrator Location- WillenhallSalary- £22,000Mon-Fri 9am-5pmThe role:

  • Taking orders by telephone, email (ASM) & the web
  • Entering orders onto Microsoft Navision
  • Emailing order acknowledgements & requesting customer confirmation where required
  • Tracking process from order to delivery to ensure that all is happening with estimated time frames and if required, if necessary, informing the client each step of the way
  • Answering the telephone & redirecting calls
  • Meeting customer expectations by possessing a level of product and service knowledge & the ability to source information to advise customers and answer queries. *
  • Be able to deal with difficult customers and situations in a professional and effective manner
  • Support and liaise with external sales staff, responding quickly and fully to their requests
  • Conduct telephone conversations professionally, efficiently, and in a pleasant and helpful manor.
  • Ensure all orders are input and despatched within the by the 4pm deadline.
  • Be responsible for orders input by themselves and maintain ownership of the order until accepted delivery by the customer
  • Be responsible for queries received from customers, reps or management and maintain ownership of the query until a satisfactory conclusion is reached within the targeted time
  • Be responsible for returned orders received and input by themselves and maintain ownership of the order until a satisfactory conclusion is reached within the targeted time
  • Be responsible for liaising with other departments when dealing with an order or query in a professional and pleasant manner
  • Effectively record and maintain customer records making sure that addresses, telephone numbers, e-mail addresses and contact details are correct and up to date
  • Understand correct procedures and processes when dealing with customer queries/problems
  • Be proactive in suggesting new processes which could enhance the customer experience
  • Possess a level of decision making that allows for the best customer experience
  • Liaise with procurement and finance to aid decision making where necessary
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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