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IT Service Delivery Manager

Michael Page Technology
Job LocationWigan
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Delivery Manager - PERMANENTLocation. Lancashire - Hybrid (Commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk)Competitive Salary plus benefits.Client DetailsFrom humble beginnings to becoming an award winning IT solutions provider, this company is a great success story for the North West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhancetheir service and product offering for their customers. They have an impressive portfolio of customers which include well known brands.DescriptionAs IT Service Delivery Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired.Initially, you will be expected to meet with the key stakeholders at their customer sites and understand how the IT service function is currently performing and gather requirements on what the future state needs to be to meet the business demands.You will identify opportunities for service improvement, efficiency enhancement and cost reduction and then formulate and implement that plan with the Service Desk Manager and wider Service team.You will be responsible for managing customer relationships, ensuring that customer receive the services they expect, and addressing any issues or concerns that may arise during service delivery. This will include service reviews, performance monitoringand resolving any issues.Profile

  • Good knowledge of IT service and application delivery, as well as successful service level agreement accomplishments
  • Demonstrable experience of Service Delivery Manager roles and overseeing IT service for external customers
  • Experience with agreeing and implementing service improvement plans for IT services
  • Understanding of ITIL processes
  • Strong communication skills are essential for interacting with clients, team members, and stakeholders effectively
  • The ability to analyse complex problems and develop solutions is crucial in this role.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Exceptional customer service orientation.
  • Extensive experience working in a team-oriented, collaborative environment.
  • ITIL Certification preferred
Job OfferCompetitive Salary plus benefits This role will be based in Wigan with 2-3 days per week on customer sites

Keyskills :
ITILService Level AgreementsService ImprovementIT Service DeliveryIT Service Delivery Manager

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