Customer Aftercare Technician

Job Description

Domis Construction have an exciting opportunity for a Customer Aftercare Technician to join their team.Location: Wigan (WN3 4DQ)Salary: CompetitiveJob Type: Full -Time, PermanentAbout Us:Founded early in 2017, Domis Property Group has quickly established itself into being one of the biggest development and construction teams in the Manchester area with a range of major and exciting projects across the City of Manchester.Our boutique operating model allows us to support every aspect of the development journey with authenticity and precision to deliver living space that inspires. From concept to construction, we recognise the value of promoting partnering relationships withpeople and organisations who share our passion and commitment to service excellence and outstanding quality.Customer Aftercare Technician – The Role:Reporting directly to the onsite aftercare manager, this role entails delivering technical guidance and assistance to the customer aftercare co-ordinators. Duties include conducting customer visits, preparing comprehensive investigation reports, and promptlyattending to reported defects, resolving them in a timely manner.Customer Aftercare Technician – Key Responsibilities:Provide a professional and effective Aftercare service, meeting quality standards:- Complete remedial work to a high-quality standard in a timely manner- Effectively manage personal workload according to diarised activities- Communicate swiftly regarding changes in priorities or workload adjustments- Review all upcoming work in advance to ensure timely availability of materials and tools- Gather all necessary information during visits, and subsequent tools and materials required to complete on a first-time basis- Ensure the customer has a full understanding of works to be carried out- Uphold quality standards of operating in a customer’s home- Maintain cleanliness and professionalism of van and equipment, ensuring they are always fully stocked- Adhere to health and safety regulations and standards, promptly reporting any concerns to the aftercare managerProvide accurate and up-to-date reporting of progress:- Process completion reports and feedback to appropriate colleagues- Produce accurate timesheets in a timely fashion- Update all site and customer aftercare team on progress and potential issues, regularly and consistentlyDocument identified defects, pre and post repair e.g. by providing photographic evidenceCustomer Aftercare Technician – You:Core:- Experienced joiner and possess second fix carpentry skills- Experience in basic plumbing, tiling and mastic- Experience in boarding, skimming, sanding & decorations- Hold a full clean driving license- CSCS card- H&S awareness, working at height, PASMA- Good communication skills- High level of flexibility, good planning and organising skills- Ability to build rapport and deliver high quality customer aftercare- Ability to work independently on own initiative as well as part of a teamDesirable:- Understanding of different roofing systems- Experience in flooring replacements- Understanding of glazing systems and associated EPDM detail- Ability to read construction drawings- Passionate about continuous skill development and eager to expand expertiseCustomer Aftercare Technician – Benefits:- All of our Team Members receive free meals and refreshments on duty- Free access to on-site gym facility- Free on site car parking- Access to rewards through Bright HR- Company pensionTo submit your application for this exciting Customer Aftercare Technician opportunity, please click ‘Apply’ now.Required skills

• Customer Service
• Reporting
• Technical Assistance
• Co-ordinating