Director of People and Operations

Job Description

Join Wigan & Leigh Hospice as Director of People & Operations!Are you driven by a passion for making a tangible difference in peoples lives Do you possess the leadership and strategic acumen to drive organisational excellence Wigan & Leigh Hospice invites you to join our team as Director of People & Operations,a pivotal role in our mission to provide outstanding care to individuals with life-limiting illnesses.About Wigan & Leigh Hospice:For over 40 years, Wigan & Leigh Hospice has been at the heart of the community, offering vital support to nearly 1400 individuals and their families annually. Our commitment to compassionate care is the cornerstone of everything we do, empowering individualsto live well and with dignity throughout their journey.About the Role:As a core member of our Executive Team, youll spearhead organisational development initiatives to uphold the values, mission, and strategic vision of the hospice. Your leadership will shape the internal operations, ensuring seamless delivery of essentialservices that sustain our mission. Your responsibilities will include:

• Providing strategic direction and leadership for all HR matters, including workforce redesign, recruitment, retention, and development of staff and volunteers.
• Overseeing estate, health & safety matters to ensure compliance with regulations, effective maintenance, and minimising environmental impact.
• Leading digital transformation initiatives to maximise digital opportunities while maintaining optimal security.
• Providing strategic direction for the catering department to ensure high-quality service delivery.
• Ensuring governance, risk, and safety standards are met across all internal operations.

Role Requirements:

• Strategy: Work alongside other members of the Executive Team and departmental managers to lead the development, implementation, and review of hospice strategic objectives.
• Leadership: Provide strategic and inspirational leadership, maximising effective collaboration and partnership working within the hospice and wider sector.
• Human Resources: Provide strategic direction and leadership for all HR matters, including workforce redesign, recruitment, retention, and staff development. Oversee NHS and other service contracts and agreements.
• Estates, Health & Safety: Provide strategic direction and leadership for estate, health & safety matters, ensuring compliance, effective maintenance, and value for money in service delivery.
• Digital Transformation: Lead digital transformation initiatives, maximising digital opportunities while maintaining optimal security of assets.
• Catering: Provide strategic direction and leadership for the Catering Department to ensure high-quality service delivery.
• Quality, Standards, Governance & Safety: Provide strategic direction, leadership, and accountability for governance and risk, ensuring compliance with regulations and best practice across all internal operations.
• Finance: Take part in the annual budget setting process and oversee the People & Operations budget.
• Continuous Self-Development: Maintain high professional standards, keep abreast of relevant issues, and identify training needs for personal and professional development.
• Hospice Philosophy: Demonstrate commitment to the core values of the Hospice, including compassion, accessibility, respect, and excellence. Engage in critical thinking and maintain confidentiality at all times.

The ideal candidate will:

• Hold a degree-level qualification in an appropriate discipline.
• MCIPD qualified (level 7), or working towards this.
• Full, chartered member or chartered fellow of MCIPD/FCIPD.
• Experience within the charities/ not for profit sectors.

What We Offer:

• Competitive salary ranging from £63,396 to £69,208.
• A warm and inclusive work environment that values diversity and promotes collaboration.
• Hybrid work approach and generous annual leave to support work-life balance.
• Comprehensive benefits package including contributory pension scheme, life assurance, and wellbeing initiatives.
• Opportunities for professional growth and development within a dynamic and supportive team.

How to Apply:If youre ready to lead the charge in transforming care and shaping the future of our hospice, we want to hear from you! To apply for the role of Director of People & Operations, please submit your CV . The deadline for applications is 19th April.For further inquiries or to discuss the role in more detail, please contact Emily from Executive Recruit at to arrange a conversation.About Executive Recruit Charities /Not for Profit Division:Executive Recruits Charities Not for Profit Division specialises in connecting talented individuals like you with impactful opportunities within the charitable sector. Our mission is to support organisations like Wigan & Leigh Hospice in fulfilling theirvital missions, ensuring that every individual has the opportunity to thrive.Equality, Diversity, and Inclusion:At Executive Recruit and Wigan & Leigh Hospice, we are committed to fostering an inclusive and equitable workplace where diversity is celebrated and every individual is valued and respected. We encourage applications from candidates of all backgrounds andare dedicated to creating a culture of belonging where everyone can thrive.