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IT Support Apprentice

QA Ltd
Job LocationWigan
EducationNot Mentioned
Salary£14,000 - £16,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Employer description:WN1 IT have been established in the industry for twenty years and are a managed service provider, providing IT support and managed internet services.Overview:We are now looking for an eager candidate to join us as an IT L3 Apprentice.We have successfully employed apprentices in the past, and due to current demand and growth within the business they are looking for an IT Helpdesk Support Engineer to join the team.Main responsibilities:

  • Answering of calls
  • Creating tickets
  • Updating help system
  • Helping to resolve IT tickets
  • Setup of new IT equipment
  • Administration of IT systems
  • Creating new accounts
What we are looking for:Desired experience:The successful candidate should be-able to demonstrate a passion for IT and customer service.Ideally having some experience/knowledge in some of the following areas/technologies will be highly beneficial:
  • Remote support tools and monitoring
  • Windows 10 to 11 desktop support
  • Microsoft Office suite support
Desired skills:
  • Good verbal communication skills
  • Good ability to work through a problem and find a solution
  • Excellent communication skills with an ability to communicate at an appropriate level for the audience
  • Excellent customer service skills with a commitment to provide excellent customer service
  • Excellent working knowledge of Windows operating system environments
Personal qualities:
  • Ability to work alone and part of team
  • Willingness to learn
  • Comfortable to ask for help
Entry requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information, please visit the UK ENIC website.Salary: £14,000 - £16,000 per annum.Benefits:
  • Canteen
  • On-site parking
  • 20 days holiday + bank holidays
Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship.There are opportunities to progress within the business to IT administrator and beyond.Important information:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, were a top 50 training provider, dedicated to helping you succeed.Apply now!

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