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Customer Service Team Leader FridayTuesday immediate start

Account ICM Pro Logistics Ltd
Job LocationWigan
EducationNot Mentioned
Salary£12.82 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Job Description We have an exciting opportunity for a a temp to perm customer service team leader.This will be working Friday to Tuesday each week with a flexible start time and the option to work from home at the weekend ( once familiar with the role ).Essential Skills:

  • Transport Background
  • Customer Service Background
  • Reporting skills
  • Persuasive
  • Not afraid to challenge site on decisions
    • Team Structure:Team currently consists of 25 members of staff working across 8 contracts. We are looking for a candidate who can lead the weekend team to ensure key KPI’s are being met.Key Accountabilities:· Reporting to the Customer Solutions Manager.· Ensure Health and Safety procedures are adhered to and are effectively communicated to all staff. Actively engage in the site H&S culture of the business.· Assisting in recruitment, training, developing and motivating Team Members to produce a multi-skilled and flexible team capable of achieving Key Performance Indicators.· Be an ambassador for the site cultural change programme.· An integral part of the communication to customers, a first point of contact for queries and escalation requirements, via a culture of involvement.· Drive Customer Service Excellence, ensuring to exceed expectations for customer satisfaction through the various processes and systems. Analyse performances and behaviours.· Building effective and strong working relationships with all customers and Wincanton at all levels. Working closely with the necessary operational departments.· Responsible for coordinating and maximizing the Customer Solutions Department’ output with daily tasks, complying with deadlines and managing resource to support this.· To undertake a variety of administrative activities to support both Operations and Management information functions.· Supporting Team and Site strategies, whilst being cost focused and driving efficiencies within the team to benefit both customers and Wincanton.· Achievement of contractual and secondary KPIs in line with all aspects of the business.· RCA of issues to ensure corrective actions drive improvements and efficiencies· Responsible for end to end order management from order capture through to invoice claims.· Drive improvement actions, demonstrate achievements, reduce costs and generate savings.· Project change management with the ability to influence and communicate at all levels both internally and externally.· Make confident decisions on behalf of the team to customers and management.· Strengthening existing client relationships whilst also overseeing change within the customer solutions department.· To aid the Customer Solutions Manager with new business integration via close liaison with business development and operations.· All day-to-day management of Logistics Admin Team.· Continually multi skilling and seeking new ways of adding value to LAT function.If you have a strong customer service back ground, people management and have worked in the transport industry then I look forward to your application.Job Types: Full-time, Temporary, ContractSalary: £12.82 per hour Required skills
  • Order Management
  • Administrative Activities
  • Strengthening

    • Keyskills :
    Order Management Administrative Activities Strengthening

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