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Contact Centre Advisor

Calisen Metering
Job LocationWigan
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Contact Centre Agent Vacancies at Calisen Metering - Join us in creating a more sustainable future.We are excited to announce an open position at Calisen Metering within our Contact Centre. If you are passionate about customer service and interested in contributing to a sustainable and efficient future, we invite you to apply and join our dynamic team.Position: Contact Centre AgentLocation: Wigan Type: Full/Part TimeSalary: £23,400 Pro RataAbout Us:Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an excitingand strong position where we are seeing growth and development in all areas of the business.Why Work for Calisen Metering:

  • Annual Salary review
  • 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)
  • Company sick pay
  • Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more
  • 24/7 EAP Helpline
  • Ideally located close to the Town Centre for public transport links
  • Hybrid working
  • Development opportunities
  • Join a striving team with a real ‘family feel’
Responsibilities:
  • Handle calls with suppliers and/or their customers regarding booking smart meter appointments, ensuring excellent customer service is provided.
  • Managing customer appointments including liaising with different departments to come to a suitable resolution for the customer.
  • Administration duties on internal systems such as generating letters to be sent out to customers.
  • Any other ad hoc duties as requested by your manager and the Directors of the company.
Key Requirements:
  • Good level of education (minimum GCSE level including English & Maths or equivalent).
  • Excellent telephone manner.
  • Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based or customer facing) being advantageous.
  • Computer literate with the ability to operate Microsoft Office.
  • Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
  • Good organisational and administrational skills.
Equal Opportunity Employer:Calisen is committed to providing a diverse and inclusive environment as we bring smarter energy to all. The more diverse our team’s backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individualsof all genders, ethnicities, sexual orientations, neurodiversity, religion, and physical ability are welcome to apply to our open positions. We are also happy to consider any reasonable adjustments that candidates may need during the recruitment process, andyou will be asked whether you require any during your application. Join us in our mission to create a more sustainable future. We look forward to reviewing your application.We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a global sanction, politically exposed persons and an adverse media check against your name and a rightto work in the UK check. We may need to carry out some additional background checks in some circumstances such as CRB check in England and Wales and a Disclosure Scotland check in Scotland. These checks are necessary to meet legal obligations.If there are additional options you’d like to request, please contact our Recruitment Team- We also offer reasonable adjustments on the job.Please note this role is being handled by our internal recruitment team and no agency support is currently required.

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